We want you to be happy with your Kinderly purchase. This policy explains how to request a return, exchange or refund for products purchased through www.kinderlyshop.com.

1. Return Requests

Please inspect your order immediately after delivery. If you wish to request a return or exchange, contact us within 24 hours of receiving your order at hello@kinderlyshop.com.

Your request should include your order number, reason for the request and clear photographs if the product is damaged, defective or incorrect.

2. Return Conditions

To qualify for a return or exchange, the product must be:

• Unused, uninstalled and in its original condition.
• Returned with its original packaging, accessories and instructions.
• Accompanied by proof of purchase or an order confirmation.
• Free from damage, marks, stains or signs of customer use.

All returned products will be inspected before a return, exchange or refund is approved.

3. Non-Returnable Products

We cannot accept returns for products that have been used, installed, washed, damaged, altered or returned without their original packaging.

Magnetic wallpaper cannot be returned after the protective backing has been removed or installation has begun, unless the product is confirmed to be defective. Products damaged by unsuitable wall conditions, incorrect installation or failure to follow the supplied instructions are not eligible for return.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, contact us within 24 hours of delivery. Please provide your order number and clear photographs of the product, packaging and shipping label.

If the issue is confirmed, we may offer a replacement, exchange or refund. Kinderly will cover reasonable return shipping costs where the product is confirmed to be damaged, defective or incorrectly supplied.

5. Change-of-Mind Returns

Approved change-of-mind returns must meet all return conditions. The customer is responsible for return shipping costs, and original delivery charges are not refundable unless required by law.

6. Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or refund.

If the replacement product has a different price, you may be required to pay the difference or receive a refund for the difference.

7. Returning Your Product

Do not return a product before contacting us and receiving return approval. Once approved, we will provide the return instructions and correct return address.

Please use a trackable delivery service and package the product securely. Kinderly is not responsible for returned parcels that are lost or damaged during return delivery.

8. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be processed within seven days of confirmation using the original payment method where reasonably possible. Your bank or payment provider may require additional time to display the refund in your account.

9. Order Cancellations

If you wish to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or changes after an order has been processed or dispatched.

10. Consumer Rights

Nothing in this policy excludes or limits any consumer right, guarantee or remedy that cannot legally be excluded under applicable Malaysian law.

11. Contact Us

For return, exchange or refund enquiries, contact us and include your order number.

Kinderly (926173)
No. F-1-9, Lot 9, 1st Floor, Block F,
Lorong Plaza Tanjung Aru, Plaza Tanjung Aru,
Jalan Tun Mustapha, 88100 Kota Kinabalu, Sabah, Malaysia.

Email: hello@kinderlyshop.com