This Shipping Policy explains how orders placed through www.kinderlyshop.com are processed and delivered by Kinderly (926173).
1. Shipping Coverage
We currently deliver to addresses across Malaysia. Delivery availability may depend on your location, postcode, courier coverage and the products included in your order.
If we are unable to deliver to your address, we will contact you to discuss an alternative arrangement or refund.
2. Order Processing
Orders are processed during normal business days, excluding weekends and Malaysian public holidays. Orders placed during promotional periods, product launches or public holidays may require additional processing time.
You will receive an order confirmation after your order has been successfully placed. A shipping confirmation or tracking number will be provided when available.
3. Shipping Charges
Shipping charges are calculated based on your delivery location, order size, product type and available courier service. The applicable shipping fee will be displayed during checkout before payment.
Kinderly offers free standard shipping within Malaysia on eligible orders of RM200 or more. The qualifying amount is calculated after discounts and before any additional fees, unless stated otherwise during a promotion.
4. Estimated Delivery
Estimated delivery times may be displayed during checkout or provided after your order has been dispatched. Delivery to East Malaysia, West Malaysia, rural areas or remote locations may require different delivery times.
Delivery estimates are provided as guidance and are not guaranteed. Delays may occur because of courier operations, weather, public holidays, customs, high order volumes or circumstances beyond our reasonable control.
5. Tracking Your Order
If tracking is available, the tracking details will be sent to the email address or telephone number provided with your order. Tracking information may take some time to update after the parcel has been collected by the courier.
6. Delivery Information
Please provide a complete and accurate recipient name, telephone number, postcode and delivery address during checkout. Kinderly is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.
If you notice an error in your delivery details, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Failed or Unsuccessful Delivery
If delivery is unsuccessful because no one is available, the address is incorrect or the parcel is not collected, the courier may return the order to us. Additional shipping charges may apply if you request redelivery.
8. Delayed or Missing Parcels
If your parcel has not arrived within the estimated delivery period, check the tracking information and contact us at hello@kinderlyshop.com. We will assist you in raising an enquiry with the courier.
Courier investigations may take several business days. Refunds or replacements for confirmed lost parcels will be assessed after the courier completes its investigation.
9. Damaged or Incorrect Orders
Please inspect your order as soon as it arrives. If an item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs of the product, packaging and shipping label.
Approved replacements, returns or refunds will be handled according to our Returns and Exchanges Policy.
10. Pre-Order Products
Pre-order products will be dispatched according to the estimated availability stated on the product page. If your order includes both available and pre-order products, the entire order may be shipped together when all items are ready unless we arrange otherwise.
11. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.
12. Contact Us
For questions about shipping, delivery or an existing order, please contact us and include your order number.
Kinderly (926173)
No. F-1-9, Lot 9, 1st Floor, Block F,
Lorong Plaza Tanjung Aru, Plaza Tanjung Aru,
Jalan Tun Mustapha, 88100 Kota Kinabalu, Sabah, Malaysia.
Email: hello@kinderlyshop.com